Responding to Employee Concerns

Co-op employees will at least occasionally bring complaints and concerns to the board or individual directors, yet the board itself is ill-suited for the task of handling these concerns. Employees deserve to have their concerns addressed professionally. In addition, direct board involvement can interfere with the authority already delegated to [...]

Dealing Responsibly with Operational Concerns

Directors who are diligently trying to fulfill their fiduciary duty regularly notice things within their co-op that may be cause for concern – or at least worth asking about. At the same time, these same directors want to honor the Board’s clear delegation to the GM and that GM’s professional [...]

Great Idea: Advance Grievance Policy Preparation

At food co-ops, having a grievance can be a rare occurrence. It may not ever happen. But for those who have ever felt the sting of a grievance, preparation is key. That’s why many experts recommend having policies in place—just in case. In 2009 CDSConsulting Co-op member Carolee Colter assembled [...]