window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'UA-60020161-1');

customer service

  • For privacy reasons YouTube needs your permission to be loaded.
    I Accept

Everyone Welcome – Delighting Customers and Building Community 2019

By |2023-05-05T20:25:50-04:00March 6th, 2019|

In this latest installment from Dave Olson, Development Director for National Co+op Grocers, he lays out the overarching mission for NCG for the next couple years. On the operations side Olson delves into the Customer Experience (CX) that co-ops offer, and how to really start thinking about all customers, not just member-owners, as the "heart of the co-op".

Customers, Community, and Cost: A Pathway to Success

By |2023-05-05T20:26:00-04:00December 7th, 2018|

Michael Faber, General Manager at the Monadnock Food Co-op in Keene, NH, shares his top 3 areas of improvement and growth for the success of his co-op. These are: Customer Experience (CX), Pricing, and Community Involvement. Sit back and listen to Michael share the stories and lessons from his Co-op's struggles and successes since their rocky start in 2013 to their double-digit growth and [...]

Everyone Welcome – Delighting Customers and Building Community

By |2023-05-05T20:26:02-04:00November 12th, 2018|

In this latest installment from Dave Olson, Development Director for National Co+op Grocers, he lays out the overarching mission for NCG for the next couple years. On the operations side, Olson delves into the Customer Experience (CX) that co-ps offer, and how to really start thinking about all customers, not just member-owners, as the "heart of the co-op".

Training for soft skills

By |2023-05-05T20:27:07-04:00September 18th, 2018|

Yes, you can teach empathy, rapport and authenticity to your staff. Even those who join your staff with a high degree of these “soft skills” can still improve them through training. Brittany Baird is my colleague at CDS Consulting Co-op whose area of expertise lies in linking financial success to the everyday decisions we make on the sales floor of a natural foods business. [...]

How Cooperative is Your Customer Service?

By |2023-05-05T20:05:21-04:00May 29th, 2018|

Too often, customer service and membership trainings become a quick checked box on the first day on the job, and over time, staff become disconnected from the true meaning of service and the significance of their co-op in the community. As competition in our marketplace continues to tighten, it’s imperative that we strive to create a culture of continuous improvement and enthusiasm for the [...]

Customers – The Heart of the Co-op

By |2023-05-05T20:05:27-04:00April 10th, 2018|

Essential viewing for any cooperator wanting to stay on top of the latest efforts being made by National Co+op Grocers (NCG) to drive the food co-op sector forward with strength and sustainability.  Dave Olson, Co-op Development Director with NCG, shares the 2018 vision, which focuses on being great grocers, and focusing intently on not just customer service, but the Customer Experience.  Watch at an [...]

Leading Our Co-ops Beyond Customer Service to Cooperative Service

By |2023-05-05T20:05:47-04:00February 2nd, 2018|

As food co-ops forge ahead in the “the new normal,” they often find themselves in the precarious place of trying to both differentiate from and conform to competitors. From the consistent progression of conventional grocery stores towards natural products offerings, to the growing threat of internet retailers, food co-ops are experiencing an increasingly urgent pressure to raise the bar on business operations while still maintaining and better communicating their distinctiveness as community-owned institutions.

Expanding Fresh Food Convenience

By |2023-05-05T20:06:27-04:00May 10th, 2017|

Eastside Food Co-op Minneapolis, MN Year founded:  2003 Member equity:  $100 Number of members:  6,500 Number of employees:  100 Retail square feet:  9,500 Eastside Food Co-op in Minneapolis, Minn. had one of the highest sales per square foot in the nation, but this wasn’t all good news.  The store’s small size meant that it couldn’t carry enough of what customers wanted.  Survey results showed [...]

The Co-op Difference Starts with Staff

By |2023-05-05T20:30:11-04:00April 26th, 2014|

Sean Doyle, General Manager Seward Community Cooperative, Twin Cities, MN   Sean shares his perspective as a St. Mary's Graduate and long-time GM on how to invigorate the co-op culture at your store. In brief: It starts with investing in staff.

This website uses cookies and third party services. Settings ACCEPT

Tracking Cookies

Basic analytics and user activity tracking.

Third-party Content

Required for Youtube videos and other off-site content.