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Hiring a General Manager

Updated in 2017-18, this manual is the result of a collaboration between Columinate and National Co+op Grocers. It guides boards of directors of food cooperatives through the steps needed to ensure a clear and professional process, resulting in the hiring of a well-qualified manager. Those steps are: Arrange for interim [...]

The Wheatsville Way: A System for Better Workplace Accountability

It’s hard to create a positive workplace culture, and it seems to be even more difficult to understand how holding staff accountable to standards of internal service, hard work, and cooperation actually make a workplace better. At Wheatsville Co-op in Austin, Texas, we’ve developed a system that builds organizational alignment, [...]

Cross-Training to Achieve Operational Efficiencies

We’ve been in the “new normal” long enough to not call it “new” anymore. Despite pressure from competition and rising minimum and livable wages, co-ops continue to work to be the employer of choice in their communities and to offer great compensation packages. We all know efficiencies are the main [...]

A Process for Board Appointments

By Michael Healy Do you have a mid-term vacancy on your board? Are you considering appointing someone to fill that position? Here is a suggested process that has worked well for a number of boards: Collect names of potential candidates. Sources may include your existing pool of candidates suggestions from [...]

Guiding the Fundamentals of Co-op Business

Seward Community Co-op Minneapolis, MN Year founded: 1972 Member investment: $75 Number of members: 20,000 Number of employees: 270 Locations: Franklin and Friendship grocery stores, cafe, production kitchen, administrative offices Ray Williams is Seward Community Co-op’s operations manager and recognizes that even though the co-op has achieved a lot over [...]

How Coaching Benefits You as a Leader

In a competitive economy with slim profit margins, hiring a consultant or a coach can feel like a luxury line item.  Yet feeling overtasked and having to do more with less is the perfect reason for hiring a coach.  Coaches can help leaders prioritize and focus their energies, leverage their [...]

By |March 14th, 2019|Categories: Articles, EXPORT, Featured, Solutions|

Leadership Development for Expansion Readiness

Middlebury Natural Foods Co-op Middlebury, VT Year founded: 1976 Member investment: $300 Number of members: 5,300 Number of employees: 85 Retail square feet: 9,000 The Middlebury Natural Foods Co-op is uniquely situated in small town Middlebury, Vermont. Rather than becoming one of those places that time forgot, it has maintained [...]

By |March 14th, 2019|Categories: Articles, Case Studies, EXPORT, Featured, Solutions|Tags: |

Everyone Welcome – Delighting Customers and Building Community 2019

In this latest installment from Dave Olson, Development Director for National Co+op Grocers, he lays out the overarching mission for NCG for the next couple years. On the operations side Olson delves into the Customer Experience (CX) that co-ops offer, and how to really start thinking about all customers, not [...]

It Doesn’t Have to Be Lonely at the Top

When I became general manager of Outpost Natural Foods in 1986, I had already been working at the co-op for seven years doing ordering, receiving, merchandising, marketing, managing, and assisting the general manager (GM) with board work. So naturally that made me the prime candidate for the GM job, since [...]