Cooperative Cafe

Everyone Welcome – Delighting Customers and Building Community 2019

In this latest installment from Dave Olson, Development Director for National Co+op Grocers, he lays out the overarching mission for NCG for the next couple years. On the operations side Olson delves into the Customer Experience (CX) that co-ops offer, and how to really start thinking about all customers, not [...]

Co-op Cafe – Durham – 2019

We had a great day of conversation focused on the theme Everybody Can Shop Here in Durham, NC!  25 people including staff, managers and directors 10 from co-ops participated Thank you for contributing during the day - adding your insights, perspectives and quilt squares! If you'd like a full size, 31x80 Co-op Cafe [...]

Co-op Cafe – Sacramento – 2019

We had a great day of conversation focused on the theme Everybody Can Shop Here in Sacramento, CA!  51 people including staff, managers and directors from 5 co-ops participated Thank you for contributing during the day - adding your insights, perspectives and quilt squares! If you'd like a full size, 31x80 Co-op Cafe [...]

Partnerships: For Reflections & Expanding our Reach

Bonnie Hudspeth, in her role as Programs Manager for the Neighboring Food Co-ops Association, is here to bring you the tales of New England food co-ops SUCCESSFULLY working together to tackle the thorny issues of food insecurity, implicit bias, and the barriers we unknowingly put up around many of our [...]

Customers, Community, and Cost: A Pathway to Success

Michael Faber, General Manager at the Monadnock Food Co-op in Keene, NH, shares his top 3 areas of improvement and growth for the success of his co-op. These are: Customer Experience (CX), Pricing, and Community Involvement. Sit back and listen to Michael share the stories and lessons from his Co-op's [...]

Everyone Welcome – Delighting Customers and Building Community

In this latest installment from Dave Olson, Development Director for National Co+op Grocers, he lays out the overarching mission for NCG for the next couple years. On the operations sideOlson delves into the Customer Experience (CX) that co-ps offer, and how to really start thinking about all customers, not just [...]

The Wisdom of “Everyone Welcome?”

Jade Barker, Governance Consultant with CDS Consulting Co-op and co-author of "Everyone Welcome?", shares some of the wisdom that she gained in working on the "Everyone Welcome?" project. In this video Jade shares some of her personal experience as a person of color in the predominantly white food co-op sector [...]

The Power of an Association of People

Using the Cooperative Principles as her guideposts, Jamila Medley, Executive Director for the Philadelphia-Area Cooperative Alliance as well as a consultant with CDS Consulting Co-op, asks listeners "What are you doing?" Are we doing everything we can be doing to grow our social justice missions? Medley asks many powerful questions [...]

Social Justice as an End Statement

People's Food Co-op in Portland, OR has been doing the hard work of examining the implications of expanding into a more diverse, and rapidly-gentrifying, neighborhood. While fully acknowledging the difficulties and messiness of confronting racism, displacement, misogyny, and trans-phobia in the community, Sofie Sherman-Burton, Marketing & Membership Manager, still manages [...]